I went in just to get a trim and came out with the worst haircut i've ever had. I honestly cried when I got home. The girl asked me if I wanted her to texture a little bit of my "face framing" and I assumed she knew what to do. She did this wet and cut big chunks out of the sides of my face. She didn't even check it since they don't blowdry your hair there unless you pay additional. My hair is almost to my bra strap and the shortest "chunk" is nose level. I can't even pull all of my hair back anymore! Once it grows a little bit, i'll have to cut my hair to my shoulders so it will look decent again. I will never go to AZ Hair Co. again. Horrible.