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  • After we received a terrible customer experience at their service department yesterday, I received a call from the Service Director, Erik Bobesku, early this morning. He would like an opportunity to fix the situation that went wrong and we agreed to bring our car in once again. When we arrived at 4:00p.m. today and met up with an advisor, Austin Phipps, who assisted us with the 50,000 mile service. Since he had no prior knowledge of what had happened, that poor guy had to listen to this angry customer (me) with no fault of his at all. Nevertheless, he remained professional and understanding (unlike the other guy who just gave us our car key & sent us on our way - may I add it was stormy & pouring rain last night). Shortly after we arrived, Erik and Mike Tegge, the General Manager, both showed up. They apologize to us for the experience that we had. I was not angry with them, but was definitely still angry with the way how we were being treated. Erik sat across from us listening to our concern and how this experience has made us feel......it definitely made me feel better afterwards. Not only they offered me the maintenance service for free, they even got it done within an hour to save me from more hassle. I truly appreciate their friendliness and willingness to fix the situation. I just wish it wouldn't take a bad yelp review for them to try fixing it (hence I didn't give it a 5 stars). When I first arrived (before this incidence), I was happy to see this dealership in Gilbert. It is only 10 minutes from my house, clean, open, and have lots of selections on different types of beautiful Mercedes vehicles. I hate to say this....it looks MUCH nicer than the one off I-10 and Ray (sorry guys). When I want my next auto service done, I will definitely bring it back to Austin. I give credits when credit is due, they tried very hard to fix a mess up situation. I plan on getting a newer model in the future. When the time comes, this will be my first place to go.
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