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| - On Thurs 01/04/18, while driving home from work, I got a craving for the spaghetti and meatballs at the Grand Café (Santa Fe Station). I have had this meal on numerous occasions and always enjoyed it. We are locals to Santa Fe Station and have been players and guests at their dining venues for many, many years.
My husband and I arrived for dinner and were promptly seated. Of course, I ordered the spaghetti and my husband the hot turkey sandwich. We both added a salad to our meals. Here we go:
Salads, while cold, were limp and the vegetables appeared "stale". Clearly not fresh. Husband left most of his.
Food came out ... I was never aghast when looking at a meal but when I saw what they placed in front of me I was dumbfounded. The meatballs were completely black on the outside. There were two full meatballs and one that was a half - looked like it fell apart and they left it on the plate. The meatballs looked like they were sitting in a pan all day, or even longer, and just blackened away. Needless to say, I let the server know and over came the manager. He looked at the plate and agreed. Asked what I wanted and I told him spaghetti and meatballs that were not black. BTW ... husband's sandwich was OK ... just a bunch of white bread with some turkey and gravy on it. Not the most appealing.
I waited and waited. By now, my husband had finished his meal. Out comes the manager with another order of the spaghetti and guess what ... black meatballs yet again. He proceeded to tell me that the chef baked them up fresh ... are you kidding me? You can bake meatballs in under 10 minutes? They were just as black as the first order. I can only assume that they scraped as much of the black off that they could and then put it all in the microwave to heat it up. The toasted bread that came with the meal was completely limp and wet ... microwaves will do that to bread. I couldn't believe they would let that meal out of the kitchen and place it in front of a guest. I told the manager that this was totally unacceptable and that I was done. He offered me another meal ... if I wanted a sandwich or burger I would have ordered that. Then he offered a pastry ... now there's a great dinner! We got up and left. I without any dinner and wasting over an hour of my time.
The following day I wrote Santa Fe Station via their website and provided feedback on this experience. It has now been over a week later and I have not received any response or acknowledgement. I must say, this is not the first time of having a bad dining experience at the Grand Café, and when providing feedback, no one ever responds.
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