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| - What a terrible office. I've had contacts since I was 16, so I'm not new to eye exams, glasses, or contacts. I've always paid out of pocket at Costco, but I have VSP now and decided to go to a place that accepted my insurance. This place is a ripoff.
First off: Every office I have ever been to charges you for EITHER an eyeglass exam OR a contact lens exam. The contact exam costs more because it encompasses the eyeglass exam. Not this clever office. If you have contacts, they charge you for BOTH. This is the only place I have ever seen where they bill the eyeglass exam separate from the contact exam, thus resulting in two payments that you as the patient have to make.
And the prices! $125 just for the eyeglass exam. Costco will charge you $65. An additional $75 for the contact exam. Costco charges $95 for the eyeglass AND contact exam combined. I did the math, the amount I ended up spending in co-payments at this office was HIGHER than just paying out of pocket for a contact exam at Costco and getting the measly refund insurance gives you when you go out-of-network. That's how big of a ripoff this place is.
Don't even get me started on the prices for glasses and contacts. Basically anywhere else is cheaper.
Secondly: As to the actual services I received. They are the only office I've ever seen that doesn't carry Acuvue brand. This wouldn't really be a problem, except the doctor came into the room and immediately started trying to get me to switch brands to Biofinity. I told her I really liked my Acuvue Oasys. She insisted Biofinity would be better.
She never actually checked my eyes with my Acuvue lenses to see if they properly fit me. Every eye exam I have ever had, the doctor has checked my eyes with the lenses in to make sure they still fit properly, even when I've said I'm happy with what I have. Not this doctor, she was too intent on peddling Biofinity to me.
I told her I'd rather stick with Acuvue. She told me she'd like me to try Biofinity for 2 weeks and come back then. I agreed. I went home wearing a pair of Biofinity lenses. I'm sure they are great for some people, but they made my eyes dry and itchy.
I returned 2 weeks later and told her I still like my Acuvue Oasys better. The doctor shrugged and wrote me a prescription for Oasys. Then the clerk came and tried to shoo me out the door. At that point I couldn't keep silent any longer and I asked her, "Isn't the doctor going to actually check to see if the size of my Oasys is still correct? She never actually checked to see if the lenses I'm wearing still fit me." The clerk said it's not necessary because I was saying they still felt fine.
So, to recap, I was charged an addition $75 for a contact lens fitting, and the doctor never even checked to see if the contacts I was wearing properly fit me!! She wrote me a prescription without doing a single inspection of my contacts.
Save yourself a lot of money and get waaaaay better customer service, go to the Costco Optometry. Or really, anywhere else.
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