Should have heeded all the signs warning us NOT to eat here: disasterous parking structure, nasty elavators (seriously smelled of death), having to journey to the outer recesses of the hotel to find the buffet, staff that barely acknowledged we were in front of them, then spending $30+ for a 'champagne brunch' that felt/looked exactly like a Hometown Buffet. The smoked salmon was ok, but as I went to try to find anything else that looked even somewhat tempting my husband came and found me, insisted I put my plate down "NOW" and follow him to the front to speak to a manager.
As he explained the cockroach he had caught with a napkin as it crawled across his plate, he asked for our money back. The manager asked if the roach was actually in the food or "just on the plate". She then explained the buffet had been fumigated the night before and "that some pests were to be expected." She asked if we'd be staying(?!?), when we declined she kindly refunded our money. As she handed my husband his refund receipt she asked me if I was going to be ok. At least the manager was nice, even if nothing or no one else was.