The first couple of times I went in here I felt like was getting the skunk eye and trespassing on someone's territory, and begin a cigar amateur I felt totally intimidated and it kept me away, but that was 4 years ago. The last 2 times I went in this year with a purpose & questions, and they were very helpful and outgoing, with great suggestions for types of cigars I might like and made me feel welcome. I will definitely come back and maybe bring some friends to smoke & hang out.