Let me start by saying I'm originally from Chicago and have been a loyal Rosatis customer for years. The food at this location started going down hill a few months ago and they have been forgetting stuff in my delivery order so I haven't ordered in a while.
Tonight I decided to give it another shot. And again, not only did they forget 1/2 my order then they delivered me this burnt cold pizza (see picture). I called and spoke with the assistant manager and she refused to take money off my order if I wanted it remade and brought to me, because that's their policy. Are you kidding me??? I have to wait another hour for my food and pay full price??? Now I remember why I stopped ordering here. It's one thing to make a mistake but when you don't value your customers that's a shame.