I'm so livid about this companies inability to properly schedule a service call, I could only imagine what their quality of work would be like. I would highly discourage anyone from using them and I'm going to call my home warranty company and make sure they take them off as a recommended service provider. I put in an emergency service request on Friday, I had to call their office to follow up on even getting an appointment. Wednesday was the earliest they could schedule me. I set up the appointment for 2p-6p. Wednesday comes and I get a text at 7:53a saying the tech is on his way to my house and will be there in 24 minutes. I'm FURIOUS because I don't have a way to get to my house in that amount of time. I send my mom over, she gets to my house at 8:20 and there is already a note on my door saying that we need to reschedule because no one was home. It was time stamped for 8:07. I tried calling the company at 8:25 15 times and I only got voicemail. They never returned my call. DO NOT USE THEM!!!