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About: http://data.yelp.com/Review/id/P0mgzUEGJHnzfcqBiwhFfA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-10 00:00:00 (xsd:dateTime)
itemReviewed	Slumberland Furniture
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Terrible customer service. I purchased a mattress, box spring and new bed. Spent a total of $3000. When everything was initially delivered, the footboard to my new bed was damaged. I am surprised the delivery guys thought it was acceptable to drop it off at my house.... I called the company and they replaced it. It took about a week for the follow-up call and then another 2 weeks to have the new footboard delivered. About 45 nights after purchasing my mattress, my husband and I decided the mattress was too soft for our liking. Since we spent $2500 on the mattress and box spring, we wanted to make sure we were happy with our purchase, so we exchanged the mattress for a "firmer one." When we received the firmer one, it was nothing like the display mattress in the store. It was literally like sleeping on a hard wood floor. The first night we had it, we were only able to sleep on it for 3 hours, and ended up sleeping on the couch and recliner for the remainder of the night. The VERY NEXT MORNING I went back into the store to inform them that I was NOT HAPPY with the mattress at all and to find out what they could do. I even offered to pay for my old mattress (the one they picked up the day before from my house). I also offered to do the deliveries myself, rather than have the delivery guys have to make another trip to my house. I was told by the manager "there is nothing they can do" and "they were too busy to work with me, and that I would get a call back the following day." I was the ONLY CUSTOMER IN THE STORE!!! How were they too busy??? Needless to say, NO ONE CALLED ME BACK... Big shocker huh?! I WILL NEVER RECOMMEND THEM TO ANYONE. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. I manage an Extended Stay Hotel in Madison and work in customer service, and I was appalled by their laziness and poor service. I have countless guests who relocate to Madison and ask me for recommendations on where to go, eat, buy homes, shop for food, and BUY furniture... I definitely won't be recommending Slumberland. Their companies mission is to sell furniture that "lives the way you do." That's a load of BS, and their manager needs to be FIRED.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Krystal

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