| rev:text
| - I have pretty mixed feelings about my experience.
I have very fragile hair that is prone to breakage, so I am very careful about who colours my hair. When I called for an appointment, I asked for their most experienced colourist, ideally a master colourist. The receptionist insisted that I wanted Jherome. I had been on the website and knew that he was listed as new talent I mentioned to her that this really concerned me, and she convinced me that he was a "magician with blonde" and that I would prefer him to any senior stylist. I was pretty hesitant but she convinced me and said that he even does her hair and she couldn't recommend anyone more highly than him. She booked me with Angie for the cut (pretty basic trim)
Jherome was indeed very pleasant and personable, and listened to all my hair concerns. Things went well until I was sent to Angie for the cut and blow dry. As she was drying my hair, I could see that there were several areas where it still looked like I had about 1 cm of dark roots! Since I had come to get my roots done, I was not so happy with this. Angie pulled Jherome over and he was really nice about fixing it right away. Angie had done a basic trim of the ends when my hair was wet and said that she would look at it again when it was dry to see if it needed any more.
Jherome put some more blonde on the top to cover those roots. He was apologetic and really nice, but I was pretty concerned about the additional damage of putting my hair through 2 processes in quick succession. He offered a complementary treatment to help with the damage.
By the time my color was re-done, Jherome was with a different client, so a student/ Apprentice? named Kyle washed out my colour and did the treatment. He then gave me a fairly awkward blow out (he seemed really inexperienced). During the blow out, another stylist (I'm not sure, she didn't introduce herself) came over, and pointed out an area on the side/back of my head to Kyle and sort of tsked about it. It was clear there was something she didn't like or didn't approve of. Kyle agreed with her, but when I asked him what she was pointing to, he said he didn't know.
That part REALLY bothered me. If there is a problem, this should have been pointed out to me and we could discuss how to fix it. Now I am just wondering what the problem is that I can't see on the back of my head. It was really sort of de-humanizing to comment on me as if I wasn't even there, and to treat me as some kind of teaching example of what not to do. I found it very uncomfortable and by then I just wanted to get out of there.
Angie never did look at the cut again, as she was busy with another client. I was upset and frustrated, and by this time had been in the salon for more than 4 hours, so I didn't complain and just paid and left. I'm not sure if it was from all the processing, but my hair looked pretty flat and frizzy by the time I got to my car, so I had to put it in a pony-tail basically right away.
Ultimately, I really like the color that Jherome acheived, but I do have a fair bit of breakage high up on top that I think is the result of bleaching twice. Since my hair is hard to grow and quite fine, this does bother me.
The price was much less than I usually pay for my hair (maybe half what I usually pay) and since I did end up with a really nice colour, I think an argument could be made that this was a good value. However, I wasn't looking for a value haircut. I'm at a point in my life where my time is more valuable than the money and I don't really care what I pay for my hair as long as it is done correctly and carefully with good results.
Overall, I like Jherome, and I like the colour, and I would probably give him another chance, if it weren't for the woman who criticized my hair during my blow-out and the fact that after an error I was basically placed in the hands of the least experienced person in the place to finish my hair. I felt like a practice model, and I definitely didn't feel valued by the salon.
UPDATE :
After my bad experience the owner, Marion, called and offered see what she could do to make me happier. She even offered to see me after hours if I would be more comfortable. I'm so glad I took her up on it, as she was AMAZING. She told me that the way I have been highlighting my hair (for 16 years) is too damaging, and that's why I can never get it to grow. She dyed it using a different technique, which looked gorgeous. I think it's the first time my bottle blonde hair has actually looked natural, healthy and shiny! I love the colour she did and she also trimmed it and put in a few extensions to make my hair look fuller. I love the way it looks (I can't stop looking at it!). She's a true artist. She also gave me some products to help me keep my hair its healthiest. She spent the whole evening with me (until almost 11 pm!) and wouldn't take any payment. I will definitely be her client as long as I live in TO!
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