| rev:text
| - The rice. The rice was the best part the evening.
Our group came in to enjoy the bottomless taco/margarita special. Instead, we were met with a long list of disappointments. The apologies began before we had even sat down, as we waited some ten minutes for the pretty common request to sit outside, an outside that was virtually empty. Then, like another reviewer from this same day wrote, we were told they were swamped, so sorry for the delays and confusion. Except they weren't swamped. The place was not even half full. And this is a large joint in DTS, so why would you understaff yourself on a night you chose to do a promotional special? Nonsensical.
To that list of disappointments and to keep this brief (honestly):
-- our waiter took our orders, then proceeded to take them again, turning to me and asking, "for you, sir?" My man, you *just* took my order. He did this with two people at our 6person table. We aren't all white or brown; we don't all look the same. Did not instill confidence.
-- some got drinks quick; others waited literally 30+minutes so we stopped counting. Having only one bartender in a city full of bartenders and in a restaurant and bar of this size, being understaffed is not a reasonable explanation for shortcomings.
-- a side order of chips&guacamole was never delivered. We were billed for it, though. Thankfully, there was no argument against removing the charge. No apology, though, either.
-- we asked early on for a dessert menu and were told one would be brought out. Never happened. In the end, we weren't asked if we were interested in dessert, either. Oh well. We probably weren't, so at least there's that.
-- again towards the end, we must have waited some 20 minutes for the bill. The table next to ours also waited, and like me, decided to get up and go inside to get payment rolling.
-- two tablemates waited some 20+minutes for their meals after ours had arrived. Unacceptable.
-- I had the Mahi Mahi taco plate. The rice was the best part. Perfect, really. The taco, though, the interior was that of fish sticks albeit rolled in seasoning, not appealing, and the exterior taco was of such poor quality that it disintegrated before I took a second bite. It could not support the filling, which wasn't even particularly wet. Soggy taco fail.
-- black beans were over-seasoned, spicy, too hot, for what they traditionally are supposed to be on the plate.
Let's be real for a minute. Tacos. Burritos. These things aren't difficult. They're of the things made in university to save money and stave off hunger before I had a clue what I was doing in the kitchen.
Unfortunately, our waiter bore the brunt of our dissatisfaction with being almost altogether absent throughout the evening and long delays before, during, and after our meal.
I say unfortunately, because clearly what Casa is suffering from is a management&training issue, so it's not altogether his fault. Close shop for one night and get the ship in order. Our waiter just didn't seem to know what to do, and communication between him, us, and between he and the kitchen just seemed nonexistent.
I love Mexican food, but for a sit-down restaurant in DTS, they've got a lot of work to do to improve.
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