Had a great experience at this store, the place was a mad house a day before the holiday but it was a controlled chaos. All employees were friendly, bustling and just getting people their cars and on to the next, surely staying later than closing time. It was late afternoon I had a nail in my tire, was told it would be 2 hr wait and it was done as promised giving me time to observe this great ballet of tire care. I haven't waited at many tire stores but seemed very impressive to me. Fred checked me in and was great!