I have eaten here a couple of times and the food was good but on the pricey side. The last time I went I sat 30 min to wait for my order. I asked several times but poor response. I had to get up and leave and asked for a refund which the manager did give me. If you are the owner your store is not setup properly to handle the lunch crowds. You are loosing money and customers due to this. I want to see small business do well so you need to get this fixed quick.
Good luck