The first time I ordered from here was through an external delivery service and it took over 3 hours for the food to arrive. By the time that it came not only was it cold and soggy, we had already gone to bed and my concierge desk had to call me several times to wake up to approve the driver to drop off the food. Since I assumed this issue was in part the fault of the driver or the app, we decided to give this place a second chance one night when we were downtown. The vibe of this place is definitely unique with all the stickers and Evel Knievel related items hanging from he ceiling. When we walked in it was pouring rain outside, the door was wide open and the place was freezing cold. Since it seems like a walk in establishment we went to sit down at the bar and were told we had to order at the cashier. So we stood up and walked over. I am gluten free and knew there was one thing on the menu I could have - the Gluten Free pizza. The gluten free pizza comes as a deep dish and with three included toppings for $21. Since I am aware of how SMALL this $21 pizza is (about 6 inches wide and four inches deep) I decided to ask for heartier toppings to switch out for. However, they don't allow it not even for an extra charge per topping. What a disappointment. So, I accepted the pizza as is and went to cash out. Upon receipt of my change, I was given less than what was owed. When I asked for the receipt the cashier said "oh I didn't give you all your change" granted it was literally change and not dollars, but none-the less taking a tip without asking is not good business practice in my book and that was clearly what he did since he gave only dollars and no cents. The pizza took well over 30 minutes and came out overcooked and extremely crispy on the outside and dry on the inside. The three "toppings" were not generous and the flavor was absolutely missing. Honestly, the deep dish is more air than anything. I will not be coming back due to the price point, flavor and poor customer service.
Note the attached receipt - I gave $40 cash and it states I paid exact change.