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  • First, we love Costco and have shopped there for 20+ years but this specific location frustrates me to no end. I'm to the point where I can't stand going in this store because it is such a zoo as it covers way to large of area/population. They really need to build another further west in Goodyear. We went in the store Sunday evening about 4:30pm. We got four items and stood in the long lines to check out. One of the items required us to pick up the item at the secure cage at the front of the store so after we checked out when walked to the cage where there were six employees and a Supervisor named Jason. I wanted to get away from the crowd so I left the receipt with my wife and walked about 30 feet away and stood out of the way of people while she waited to get our item out of the cage. I watched for 10 minutes while each employee took turns working on the computer near the cage while the Supervisor Jason looked over their shoulder. Each one would finish on the computer and walk right past my wife who was standing right in front of the desk with her hand and receipt resting on the desk waiting for someone to ask to help her. None of the six employees or the Supervisor even looked up at her and just ignored her. I got upset since it had now been 10 minutes plus so I walked over there and took the receipt and stood there waiting to be helped. 5 more minutes and four more employees walked right past us and would not help us. I finally lost it and yelled "does anyone work here that will help us", to my surprise one employee who doesn't even have access to the cage looked up from working on the computer and said "oh, I thought someone was helping you" and the Supervisor Jason turned away from us and walked away. I said "no, we've been standing here for 15 minutes and over 10 employees have ignored us. She took our receipt and said "Jason can you get this out of the cage for them" and he turned around with a disgusted look and got the item for us without saying a word. This is definitely the worst managed Costco we've been to and we've lived all over the country in 30 years of military life.
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