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  • We have been getting our pool supplys from Shawn even before he opened his own pool store. What a disappointment it was to us today when we tried to return a $31.00 part that Shawn told us was not under warranty. He told us to contact the supplier, and my husband did, and Paramont said it was indeed under warrenty. It is a plastic part that removes pop-up jets in our cleaning system. We decided to purchase one that was not plastic and since we were able to get a better price directly from another supplier, we only wanted our money back for the broken part. Shawn refused to take back something he sold, that was completely under warrenty because we were not purchasing a new one from him. He told us his business was not just giving advice, and if we weren't purchasing a new part, it was against his return policy to give us back our money. That is unethical. We have spent hundreds of dollars on chemicals and parts since he has been open. His customer service must be reserved only for people who spend thousands. He chose to lose us as customers rather than accept a return for a broken part, that was under a manufactures warrenty. We say, buyers beware!
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