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  • The one star rating is for this specific location in regards to being charged on my credit card. The workouts are great and every coach I interacted with at this location was great. I froze my account in September because I was no longer going regularly but wasn't quite ready to call it quits completely yet. In October I decided to take my fitness elsewhere and get a part time job at a gym so I had a free membership. When I accepted that job I walked in and canceled my orange theory and signed the paperwork. ****note to self: ask for a copy of your paperwork! I just realized I have been getting charged $150/month from them. They claimed I never canceled because they do not have a paper saying so. They are not refunding me (still trying to get ahold of corporate to dispute this). They didn't seem to care or apologize for losing my paperwork. I got on here to look at the reviews and noticed they seem to be scamming more than one person when it comes to charges on the account. From personal experience I advise you to check your statements regularly, even if you are a member, to make sure you're not getting charged for anything extra. A lesson learned on my part to check my statements regularly. I also recommend getting a copy of the paperwork you signed whether it be to freeze or cancel your account. I'm very disappointed with this aspect of the company and really feel like I was taken advantage of. Once again this is just for this specific location and does not concern the workouts/coaches themselves.
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