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  • My wife got her car here about a year and a half ago. The buying experience was fantastic, but the service plan is garbage. I'm at my like 5th strike but I don't want to void the warranty so we deal with it but we won't be back here to get another car. Some highlights: 1.When calling to schedule an oil change, no one has even answered the phone on several occasions... Just rings, during business hours. We resort to going online to set it up. 2. If you can get an appointment, they won't document anything else you want looked at, they'll tell you to tell them when you come in (can't do it on the website either). When you come in, they do the oil change and tell you they are too busy to help with the other request and advise me I have to make an appt in the middle of the week and take off work to have it looked at (this has happened 3 times) 3. Their car was machine has been broken almost every oil change I have gotten. 4. The guy brings me a phony cabin filter or bay filter everytime to upsale me and make me spend 80$ instead of 50$ for my oil change. I know it's phony because I have changed my cabin filter 3 days before my oil change once and the guy brought me the dirtiest filter ever and he looked like a deer in headlights when I told him that I literally JUST changed it... Now our breaks are making this awful noise intermittently and their response is to bring it in and miss work and drive around with a mechanic to see if he hears the problem (like your gonna call me a liar if it doesn't?) I wouldn't just make this up. Please correct these issues. ***UPDATE*** THIS REVIEW IS NOW 10 DAYS OLD AND SAN TAN HYUNDAI HAS MADE ZERO EFFORT TO REACH OUT OR CORRECT ISSUES.
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