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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-05-04 00:00:00 (xsd:dateTime)
itemReviewed	Caribbean Pools and Spas
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	It pains me to write this review about a small, local, business. I'm sure there are nice, decent, honest, and competent people who for work for this company. Unfortunately, I have not dealt with those people. I'll start with the good: the pool as designed is beautiful. Our salesman, Jay, was extremely reachable and knowledgeable about any questions we had. Now the bad: We were promised weekly communication. We received zero updates. We repeatedly requested information about how to comply with the Phoenix pool barrier law and we were given incorrect information. The pool sat for more than a week waiting for inspection and no one contacted us to tell us it was ready for inspection. Our barrier that we were told would cost about $30 to install self-closing door locks instead cost more than $800 as those door locks do not exist. When an inspector finally came out, there was missing documentation that the company failed to provide and we failed the inspection. We financed this pool partially on our own and partially incorporated with our home loan. We were also owed a $250 refund as we overpaid and we had that in writing. They almost issued the refund to our lender. Then, they argued and said that we were owed $90. We were told we would be swimming by April 1st and everything would be finished. It's now May 5th and we still aren't done. I was told everything is done, however during my pool orientation today I was informed it wasn't. Why isn't it done? Because Caribbean Pools forgot to install the $3,000 pool heater we purchased. They even charged us $600 to run gas lines and then did not perform the work. It's clearly present in the contract and they did not draw the heater up on their construction plans. We complained multiple times to everyone we had to deal with in this company. Multiple staff were all aware of the issues I had and no one contacted upper management. I even asked for direct contact information myself twice and they refused. All told, this company charged us nearly $4,000 for work that was not performed and nearly another $1,000 more than anticipated to comply with every city of Phoenix law. This is, by far, the worse experience I have ever had with anything I ever purchased in my life. I cannot caution anyone enough to avoid this company.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Michael

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