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| - Let me just cut to the chase on this review, DO NOT EAT HERE. I love fine dining and have no problem dropping a good amount of money on a good meal, but I've never had a worse dining experience than at Holsteins. With that being said, let me explain myself.
I had been to Holsteins once before my nightmare of an experience with them, and had a decent experience, the food was good, but none of the visit was anything noteworthy. On my second visit we came to celebrate a friend's 21st birthday, her having chose the venue. We were all dressed up and went to Holsteins sparing no expense and had plans to go to Marquee Monday after dinner. We were seated promptly, and all was well. We then each ordered several drinks, burgers, appetizers, shakes, you name it, and we were all just getting into our meals when our waiter came to fill our water glasses. As he filled our water glasses he accidentally knocked one over, spilling water onto my meal as well as my friend next to me. We jumped back, as the water was ice cold and we were surprised. He panicked and then promptly began to mop up the water. As he did so, he leaned heavily on our table and the table toppled over, knocking our drinks and food into my friends lap, as well as mine. My friend was wearing white pants, so their cranberry and vodka and my birthday cake cocktail made their white pants look like a menstrual accident. Our waiter went to retrieve some towels, and another staff member tried to bring towels as well. The pants were not salvageable, nor was my barely touched meal. I had ordered a burger and fries, a 13 or 14 dollar cocktail, and an appetizer, all of which were destroyed. I'd only had a sip of my cocktail, less than half of my burger, and just a mere fried pickle before my food was doused with cocktails and spilled into our laps. Our waiter apologized, but no solution was offered. No one asked if they could replace our soiled, inedible meals, or offered to cover our portion of the bill.
I work in a company that prides itself on flawless customer service, and was appalled at the response I received. We were handed our bills and nothing more was said. My friend and I were livid! Any half decent restaurant manager would have comped our entire party and apologized profusely, but he didn't even come to see our party and apologize when the waiter informed him of the situation. We payed our bill and I asked the hostess to see the manager. He came out to talk to me and was the epitome of a young, overly confident prick. I recanted the story of what happened at our table and he stared blanky at me until I finished speaking. His exact words were "I am sorry about the inconvenience, but I saw the whole thing happen, and it was you guys moving the table that caused it."
At this point I was seething with rage. I told him that he wasn't even on the restaurant floor when it happened, and that we had completely leaned away from the table witht the initial spill. He just stared at me with glazed eyes, and nodded his head. I then told him that I knew he really didn't care what I was saying and I didn't appreciate him being patronizing rather than showing any form of empathy. Words cannot describe how horrific this manager was, and because of his lack of any sense I will never give any of my business to this restaurant ever again. I'm quite frankly floored that such an incredible establishment like the Cosmopolitan would allow such people to run one of their restaurants.
All I can say is don't waste your time, the service alone makes this establishment boycott worthy. Save your money and eat elsewhere on the strip. I've heard horror stories about strip eateries, but I've never heard or experienced one as ghastly nightmarish as this. So again, DO NOT EAT HERE.
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