Being a full-time college student, I'm always on a hunt for a study spot with good drinks and food. Tapioca Express is conveniently located by UNLV, and its ample parking, wide selection of food and drinks along with lots of tables to study makes for my ideal study spot. Unfortunately, the quality of their drinks and customer service seems to be going downhill and I have been disappointed lately.
SERVICE
First off, some girls here got major attitude. I am a huge fan of milk teas and have tried many of the milk teas here. My most favorite (and sadly one and only drink I like from here) is their oolong milk tea. The problem is...they've been out of oolong tea for what feels like an eternity. Probably ever since dinosaurs existed. Too long!
Back in May, I kindly asked one of the girl if they have oolong tea back and she goes "Ooohhh, we are probably not getting it back for a loooong loooooooong time" with rude and snarky attitude. It made me want to choke on boba and walk out of here. She could've apologized for the shortage or at least be a little bit more professional.
I have also overheard these servers talking smack about customers. Unprofessionalism at its finest.
DRINKS
As stated above, I only like oolong milk tea here. It is one and only milk teas here that you can actually taste the tea. Their black milk tea is extremely sweet and taste very artificial. Not even a slightest taste of tea. Jasmine milk tea is ok, has a really distinct and weird taste that I am not a fan of. Other milk teas taste artificial as well, like it is made from powder and syrups.
I do enjoy the boba here. Has the perfect texture every visit. I also got to try their mini boba for the very first time. Personally not a fan but a lot of people seems to enjoy it.
CONCLUSION
Oolong milk tea seems to be the only thing worth coming to this place but they've been out for a while...I can't speak for other drinks such as slushes or flavored teas since I have yet to try them but I am not sure if I want to deal with the servers here.