As first time home buyers, we really didn't know what to expect. From day one Chad made sure we understood each step of the process. We had heard horror stories about buying your first home. I can honestly say, we never experienced anything that would fall into that category with Chad. He made the process seamless. Very professional and quick to respond to our inquiries. We will recommend him to anyone in the market. We would use him again if we were ever in need of his services.