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  • Went on the website last week and filled out a form saying please contact me as I would like to set up appt to get a quote. Email says allow 2 business days. That has passed. Called this morning at 830am 6/5. Person who answered phone said will give message to sales reps who come in at 900am. I guess Puckett's has so much business they don't need new customers. If you aren't going to respond to requests via your website - don't offer that option. Not sure if the breakdown for today is due to person answering phone or sales reps. Definitely an interesting business model. Update: three strikes and you are out. I decided to go by the store in person since I had no response to my yelp email request and no response to my call. Got there approx 1030 am on a Wednesday (6/6). There was no one in the showroom. I stood around for about five minutes then followed the voices to the "office area" toward the far side of the store. A woman asked me "have you been helped"? To which I responded "no, not yet". She said she would be right with me. Ten minutes later she still did not appear. So I have decided that they really do not need my business - right. How many chances can I give them!! Sadly a friend referred them as she had such a good experience. I could not refer this store based upon my personal experience. My search is still on for my new flooring. It is now 6/8.
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