This is a chain restaurant. I have been to it in Cincinnati and Pittsburgh. Food is decent. Had a bad experience at this location on Thursday night, due to service issues in the kitchen. A table of 10 near us complained too. My chicken Parmesan was very cold. Also it took a long time initially to get our drinks. My son's pasta Bravo was excellent. The manager did a great job of handling the situation. He was willing to replace my dinner, but that would have taken too long. He warmed it up; took it off our tab and gave us each a desert on the house. He also stopped by to make sure everything was fine.
I also use the free appetizer coupon by signing up on their site.