If I could go negative, I would and I am usually a big fan of Applebee's! Had the same experience with the gift card fiasco as someone else reviewing and it didn't impress me.
Called in car side yesterday and showed up at time they said. Sat in my car with another customer beside me for over 5 mins, no one came out. I called the store and they sent someone out to get my name and order!! Um, didn't you get all that PLUS make n color when I ordered?!? He had to then go back in to get it. I was livid by now so I just gave him the cash and drove off. Never again will I go to this one. I will drive outta my way next time...