UGH! Worst service ever!!! We kept having issues with our wireless where it would go out sporatically so we called up TW and they sent out a service person to take a look. First of all, they charge for the service visit because they outsource their maintenance. Second of all, after FIVE visits (most of which were extremely late and tracked dirt into our apartment) the problem was still not rectified. They tried to charge us for a new modem because they said that would fix the problem, and when it didn't, it took forever for them to pay me back for the modem we weren't using.
Just switched to ATT U-Verse and it's cheaper, better, and they don't call every month to see if I want to add services.