Urban Outfitters is a nice addition to downtown Phoenix's CityScape. Serving up the hippest clothes, books, houseware, etc, it is a mecca for all things cool! Sadly it will probably end up putting all the surrounding boutique clothing stores out of business over time, but that's just the risk you take as a business owner.
This particular UO has great customer service! Everybody seems very happy and eager to help, and it also has a really large men's section! My only beef is that they don't carry many higher end brands... and I get it, it's not really the right demographic for it... Maybe once Phoenix builds itself up a bit more...