Had an appointment with a specific stylist that I had been seeing at this location. Received a phone call the day before to confirm my appointment with that stylist. When I arrived the following morning I was informed she no longer worked there and someone else would be taking care of me. At that point I figured if they did not have the common decency to inform me of this when they called to confirm then they had no respect for me and my time and have no clue about customer service and walked out never to return.