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  • First of all, "Advantage" is no longer "Advantage". It's the same as "EZ Rent-a-Car" now. In other words, advantage is "off brand" now. Second, the line at the rental car center was HORRIBLE. The reason why is because they try to upsell and scare every customer into purchasing insurance, gas, etc., and take forever doing it. Marsha was the agent helping me, and while she tried to start pleasant, she got rude pretty quick. There was a lot of pressure to upgrade, buy insurance, buy gas. I had intermediate car reserved, but got a tiny car with no trunk space. To be fare, it was pretty new and in great shape. But no luggage room! As a part of the intimidation technique, Marsha told me I'd have to fill up the car within two miles of the airport to avoid getting charged for gas. Overall, the worst experience picking up a car ever. To top it off, the person at the exit that was checking my paperwork was rude as well. Dropping off wasn't as bad, though it still took longer than with any other car rental company I used. People were lazy and were barely moving. They did not ask me for my gas receipt (even though I did find a gas station within two miles of the airport and did fill up there). Overall, unpleasant (even though dirt cheap - via Priceline) - rental experience. I am no longer considering Advantage as a viable rental option in Phoenix or elsewhere.
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