I went to Montana's last Wednesday with a girlfriend after driving around getting lost looking for market mall. I had never been to Montana's before and I was looking forward to it. Being a crazy burger person, I ordered the burger and my girlfriend ordered a steak.
When our food came out, it looked awesome. My burger was delicious but not anything super special (cactus club!). It was pretty average for a burger but it was delish. However, my girlfriend's steak was not cooked to her liking as she had asked for medium and it came out rare. The crispy onions were yummy looking and so was her baked potato. She couldn't eat her steak so she sent it back. They ended up coming out with a brand new meal after I was done mine. It was a disaster! Her steak was so dry and it was now well done. The crispy onions had been fried twice and came out burnt. The only thing that wasn't wrong was the potato.
Our waitress was less than impressed herself and went and got the manager who was very kind and very understanding; her meal was taken off the bill.
On the other hand our waitress was really great. She was friendly and efficient.
I don't think I would go back to Montana's anytime soon but if I do I hope the experience is better than my first one.