I bought the Groupon for natural lashes. Upon arrival I had to sign some forms about the procedure and care. Andrea was the one who did my lashes. I was extremely nervous because I'm a newbie and has never had anything done like this before, never even worn falsies. Andrea explained everything to me as well as told me what she was doing as she was doing it. We talked a lot which helped keep me distracted. It took about an hour but didn't seem that long. My lashes turned out beautiful and the place was clean and I haven't had any issues with my eyes. I just gotta get used to the lashes. I will recommend this place as well as return here again myself. They did offer the collagen tape but I opted out so they used regular tape but upon removal she was very gentle with me and I didn't lose any of my bottom lashes.