We purchased a 7' Christmas tree exactly three years ago from this Paddock store. After we took it home and assembled it, we found that the top lights didn't work.
The Paddock folks told us to return the tree after the Holidays and they would fix it -- which we did. After waiting three month we stopped in and were told they had fixed the lights and gave it back to us.
Again we took it home, opened the box and found many of the lights were now missing and the wires had been cut in various place. To top it off, the tree itself had cigarette butts in it.
So we made another trip back to the store. At this point, Paddock told us they would honor their commitment and either refund our money, or let us pick a new tree in the fall. We chose the latter and returned just before Thanksgiving for our new tree.
When we came in we found a nicer tree that was slightly higher in price but the manager waved her hand and said not to worry they would give it to us as a fair exchange for all our troubles. At the time, they were also having a sale on outdoor gas heaters -- so we bought one since they were trying hard to earn our business.
We took both items home and assembled the tree for Christmas and guess what? The lights on the tree didn't work at all! At this point we returned the tree and were given a full refund. No questions asked! All through this experience we were very patient and felt the staff was really working hard to satisfy our needs, but in the end the products they were selling weren't as good as their efforts.
Our story doesn't end here. This past summer I assembled the outdoor heater for the fall and found it didn't work either. I've since been able to fix it, but it doesn't work all the time.
Feel free to LOL!
Five Stars for service and Zero Stars for their merchandise. Sorry!