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  • I won't wax on about my experience here, it was, ok. You come to expect a certain consistent level of service and food from big chains and when it falls flat, well the proof is in the eggs benny as I might say. I always get Eggs Benny, it's my go to, I love it. End of story. So walking in here last weekend, I knew what I wanted; freshly squeezed orange juice, coffee and eggs benny. I didn't even look at the menu, I made it easy for the server, she took my order and away we went. I wait a standard lengthy of time and notice I've not received my coffee or OJ, easily the first things to come out right? Nope, my server forgot about me entirely. Suddenly another server plops down something that was supposed to look like what I ordered to eat, except not at all - two fried eggs made to look like Eggs Benny (which should always be poached). Still having not received my drinks I did the whole, look over the crowd with a long neck for my server until I make eye contact and give her the cold "come hither look." She looks at my table and asks if everything is ok? Really?!?!?! I point out there are no drinks and what exactly is in front of me for food? She says, :Oh yes, your drinks! We'll get that to you in a moment. What's wrong with your meal?"I flick the over-cooked fried egg in disgust and don't say a word. She replies "Oh on weekends the eggs come over-easy unless you say otherwise.. it says it on the menu" My response, "You double checked with me twice on what my drinks were so i find it hard to believe that you got the food order in and not the drinks... there were two after all. Also, you handed me the menu and I ordered in front of you without even opening it, so you knew I didn't read your policy on over easy... which these are not, yet you said nothing." "Would you like us to remake it?" Hand her plate without a word "It was on the menu for you to read, right there..." Number one rule of customer service - customer is always right Number two rule - when in doubt, refer to number one. (Clearly this irritated me more than I realized - sorry for the novella folks) Eatcrest OUT (and never coming back)
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