If I could give this place no stars, I would. Where do I even begin with all of this?!
Let's see. The beds are crap and extremely uncomfortable. The pillows are as well. The fridge smelled like god knows what. Our sink had the hot water marked cold and cold marked hot. The whole place just smelled like sewage which is not something fun to wake up to. When we called the front desk with a question, it took us about 30 minutes for them to actually answer.
Ok now on to the fun stuff! The second day we were there the keys didn't work. So we went and got new keys. Well, the next day they didn't work again. New keys didn't work and after cleaning it still wouldn't open the damn door. The front desk people were extremely rude and tried to blame this on my friend and I saying we "slammed the door so the bolt must have locked" (????). They refused to take this seriously until my friend realized that she really needed to get access to her heart medication. Then they finally got serious. That was TWO HOURS after we went up front. They were very unprofessional, probably the worst I have ever dealt with.
They refunded us our cheapest day and then charged us for that night even though we LEFT. We were there for a large event with a day ticket that cost us upwards of $100. No refund on that.
If you want to deal with rude people and dirty rooms, go here. We went to the Best Western after and it was so much better.