Our family has been a supporter of your business for years, but our visit last night was less than savory, and we feel you need to know about. We waited in the foyer for a hostess for 5 minutes, with no server in sight to possibly help us find a hostess. When a hostess finally came out, she was unapologetic and did not even greet us. She simnply sat us at a table and walked away. Our server was friendly (we forget her name), but the food came out room-temp and the french fries we ordered for our daughter were not cooked through (cold and mushy). But, we continued to eat it because we had already waited quite a bit of time. The restaurant was not busy, so we aren't sure where the problem of cold food and waiting a while came from. We will really question whether or not to come back to Cucina again, which is unfortunate. Hopefully, things will improve and we hope so!