OK I made it back for my "Free" night. It too was so-so. However, the same fruity desk clerk still tried to charge me for the night after I had submitted my letter from the manager for the "Free" room. He said the charge was only to "hold" the room. Now on to the room...yes something I had never seen before...a 8-10" "step-up" in the bathroom. But they forgot to move the sink up with it. I felt like a giant in a tiny space....So now I am done with the San Carlos. Lots of places to stay, I will seek them out and be happier! You would be well advised to follow my lead.