The food is just ok. Soup is ridiculously overpriced and not that great at $6 for a bowl.
They offer syrups with the soda machine, but good luck making an italian soda because they won't give you half and half. I want to be clear, it's not that they don't have half and half, they do (I saw 6 gallons in the kitchen just from where I was standing in line) and they will not give it to you at any price. If they are unwilling to provide something so simple as a mere ounce of half and half when they have plenty, you can only imagine what else they won't do. I offered to pay for it and they still said I can't have any. They had the gall to suggest I should bring my own. Cause I've always wanted to be carrying around all the condiments I might need for the day. I've been trying to talk to somebody about this, but their management is impossible to reach.
I just can't believe a company would spend so much money on marketing and then be completely unwilling to address a customer's concerns.
So go ahead and try cafe zupas, and if you like it exactly how they serve it, good for you. Good luck if you want it "your way," their attitude is "eff you, go to Burger King."