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| - BEWARE!! Long read but worth it!!
First,I was "scolded" by one of the front desk girls, Lynnette, for being late to my appt. My appt was for 2:15 and it was 2:16 when I was signing in. I do know that patients are expected to show up 15 minutes early to fill out paperwork, and I always try to adhere to that, but things happen sometimes.
Secondly, after my visit with the doctor, when I went to check out, Luanne started to pull out her calculator and add up the total for my visit. I am on a high deductible plan, with no co-pays, and have been on this plan for years. I have been on this plan for years, and have been seen by many different doctors, and have never been asked for a dime up front for the deductible. I thought maybe there was a misunderstanding and she thought that I had a co-pay, so I politely explained that I am on a high deductible plan with no co-pay. To which Luanne responds by looking at me like I am a complete moron and a thief, and tells me, "Yes but it is still YOUR responsibility to pay your deductible!" I never said, or thought, it wasn't my responsibility. I explained to her that I was very confused by this, because I have never gone to a doctor and had them try to collect the deductible right on the spot. I also told her that I was not informed about this policy ahead of time and that if I had been then I would have made my appt at another time, or possibly gone somewhere else. Luanne slammed her pen down on the scheduling calendar and proceeded to scold me as though I were an unruly child in daycare..."Well it is YOUR responsibility....we don't care how OTHER doctor's offices do it, WE are not going to chase after you to make sure that we get our money from you!!....YOU are responsible for YOUR deductible....it IS posted in the lobby!!" After reiterating to her that I was unprepared to pay the entire amount today, as I was not informed ahead of time (and did not see the supposed sign in the lobby), she reprimanded me a final time, letting me know that "NEXT TIME, payment WILL be due at the time of visit!" I was so disgusted with her tone and her attitude, as well as Lynnette's from earlier, I told her that I will not be coming back another time. She slams her pen down again and says, "Fine, I will not schedule you a follow-up appt." I leave.
Lastly, I called the next morning to complain to the Office Manager about the way I was treated by Lynnette and Luanne. The Office Manager should be more professional and courteous, right? WRONG! The very first thing that Dee Mooney said to me after I explained to her what happened in her office the day before is, "So, let me ask you: what do YOU own in all of this?" Excuse me?! Am I hearing this right? Again, she asks, "What do YOU take responsibility for in what happened yesterday?" I seriously could not believe my ears! I told her the whole story; I admitted that I was late (by ONE minute, mind you), I told her that I did not pay my deductible yesterday, but I also explained WHY. Instead of offering any type of apology for the way her staff treated me, she went on and on about what I did wrong.
My partner overheard the conversation and was extremely irate! She picked up the phone and demanded to speak to someone higher up in command than the Office Manager, Dee Mooney. She was put on hold and surprisingly enough, the call was disconnected. She called back and demanded again to speak with the doctor. After much hesitation, a woman came to the phone who claimed to be Dr. Stone but who I swear sounded exactly like the same woman I had been speaking with, Dee, but I cannot be sure, so I'll give them the benefit of the doubt and say it was Dr. Stone. Well, she did "apologize" for the behavior of her staff, but when I stated that I was going to be writing a review on this office and the way I was treated, she told me that would be harassment, AND told me that I was going to write bad things about her, when my experience with her was a pleasant one. Ok, first of all, writing a review is one of the freedoms that we have; it is not illegal, nor is it harassment....get real! Second, don't sit and ASSUME and tell me what I "am going" to do! I had actually even told the Office Manager, during my complaint, that the only pleasant experience there was with Dr. Stone and the nurse (do not remember her name), and that I would not be dishonest in my review. Well, IF that really was Dr. Stone, I can say this: the office visit with her was pleasant, she was very nice at the time of my visit, but per our phone conversation, I can say that she has as much professionalism as the rest of the staff in this office: NONE! Regardless, I wouldn't have recommended Thunderbird Foot Care to my worst enemy, even if my experience with Dr. Stone had stayed a positive one, because it would not be worth dealing with the rest of the staff.
Do yourself a favor ANY other doctor!! I've been to some crappy doctors over years, but NONE are as bad as this one!!!
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