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  • My review is for the Service Dept. for an Escape purchased here in 2012. I purchased the premium maintenance plan with the vehicle and have been to this dealer for almost all of my regular servicing. Today I went for the 80,000 mile service and also needed repairs on a leaking axle and seeping shock as reported at a dealer in Montana. I made an appt. in advance for 8:00 a.m. and arrived @ 7:50. Unfortunately, it seems most of the service people I have worked with before have rolled out of this place. The new guy, George, struggled with the pc but with some help from another guy got the orders entered and between them they thought 3-4 hours was a good approximation. The other guy mentioned they may not be able to get me in for more than the 80,000 mile service today as they had cars ahead of me from the day before. When I called for the appointment I clearly explained to George what my list of needed work included. What was the point of this so called "appointment"? Based on the 3-4 hours, I told them I would be waiting nearby and to call me when the car was ready. At 1:00 p.m., 5 hours after arrival I walked back and checked on the status. At this point, George called to check and told me 2 more hours. A little before 4:00 p.m. George called to tell me a new shock was being delivered and did I want to wait 2 more hours or come back another day? REALLY??? Long story short - total wait 9.5 HOURS and not one person there gave a crap that I was so frustrated I was shaking. When I asked George to check on the car @ 5:00 p.m. he came back and said "You need to give them some time". REALLY?????? I had already given them 9 HOURS of my time. NOBODY cared - plain and simple - I tried to explain my anger and not one of the service people ever even apologized like I was just being a bitch. I will NEVER EVER go back to Friendly Ford. Unfriendly Ford, we just ended our 5-yr. relationship.
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