| rev:text
| - This company is a joke and so is their customer service. First off, the whole staff (the same people mentioned in the rest of these reviews- Liz, Jaime, etc) are all VERY RUDE. Who taught them customer service??? They're the absolute worst when it comes to dealing with people.
It's true, they'll take your deposit money and run. Our sprinkler/water system broke and they never fixed it, so our tree died. I tried to water the tree as needed, but it was too late when I noticed the water system was broken. So what did they do? Charge me for a dead tree on my deposit. Wtf. How is that my fault when no one would come out and fix it? Got charged for another dead plant on my deposit. We also put up a temporary wood fence around the backyard and the staff's reason for charging to have it removed is because "if a fire happened and someone jumped out the back window, they couldn't escape" like LOL. There is nothing in code about having a closed off backyard. About 99% of homes I've been to have a wall closing off their backyard.
Here's the real kicker- They charge $500 out of your deposit for CLEANERS. Lol f*#%$!-ing cleaners!!!!!! I told them I was going to use my own cleaners and carpet cleaners so I wouldn't get it taken out of my deposit, but the lady told me "if your cleaners don't clean the way we want them cleaned, we are going to hire our cleaners and still charge you. At first I refused but then she kept saying to use their cleaners because regardless, they'll charge. I did it so I wouldn't have to pay double, but $500?!? What a joke.
IF ANYTHING BREAKS THEY WILL TAKE FOREVER TO FIX IT. Vegas already has brutal, intensified hot summers. Now imagine summer...in your house...without your AC working. Now imagine that same thought, but not having a proper AC unit working for a week. Yep, too many promises made that someone would come out and fix our AC day after day, but no one came until after a week. Then it broke again and they took another hot minute to get someone out there to fix it. Here's the funny part, AC broke AGAIN for like the 3rd time, and they sent someone out IMMEDIATELY because it was an "emergency". Why did they act this time, but not the other 2 times? Because the house we were renting was being sold and they wanted to make sure everything looked solid for the new owners.
They also gave us extremely short notice during our lease that we had to move because the house was sold and ALREADY IN ESCROW. what a piece of work. Everyone that works here is garbage. They will try to scrub every inch of money off of you and they'll be rude while doing this. Someone get this company a customer service 101 class!!!!
....garbage.
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