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  • I have to agree with the other reviewers describing the deceptive business practices of this company. I signed up for the membership for myself and my wife earlier this year. She got pregnant so we were unable to find time to go float, and we noticed the credits piling up. We decided to cancel our membership in April. We told the representative in the Scottsdale location that we wanted to cancel and we emailed the memberships email to ask for cancellation. They said everything will be taken care of and we should not be billed any longer. It is now July and I am still getting billed, I have called the scottsdale location on numerous occassions over the last few months and they keep advising me that i will receive a call from the district manager and she will take care of everything. They have said this now for 3 straight months and i have still yet to receive a call. Yesterday i finally received an email from her asking me to send proof that i emailed her in april to cancel the membership. This is rediculous, they have notations on their in house system asking for membership cancellation and requests to speak to the general manager dating back to april. I would not recommend doing business with this company. I would especially not give them a card for a monthly membership, because you cannot get out of it. I will now have to dispute these charges with my credit card company and go from there. TERRIBLE CUSTOMER SERVICE
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