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| - The chef and owner greets you warmly when you walk in the door. We went in without reservations on a Saturday night- not because we didn't call ahead, but because they told us that they only take reservations for groups of 6 or more. (we were 2 people)
We stood in line, without really any greeting - no one telling us how long it would be, or acknowledging our presence (besides the warm greeting from the chef). A group of 4 walked in behind us -- "How many?" one of the servers asked them. "4," they say, and then,lo and behold, 2 minutes later, they get sat -- as they passed out one of the customers said, "Don't be mad, we had a reservation --" but I thought they only take resos for 6 or more people? And then why did they ask you "how many" and not for your name? Probably regulars, and there's nothing I hate more than money favouritism. I didn't realize regulars' money was worth more than mine.
One we were seated, the ignoring continued throughout the night -- glasses cleared but never asked if we wanted anything else to drink (maybe that's why new customers don't seem worth it money wise - we don't get a chance to spend any money!), never asking if everything was ok -- we had to flag people down whenever we wanted to order something. The space is cramped, almost seems romantic until the baby at the next table starts screaming.
So how did this place manage 3 stars? Well priced, and the food really was good. The service and the snobby atmosphere may go hand in hand with the neighbourhood, but they should watch Pretty Woman again for a lesson in how to treat a customer that, for all you know, eats out a lot and spends a lot of money doing it.
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