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| - Let me please start by saying that I really love OHSO brewery and have eaten at this location, as well as all of the other locations many, many times since they've been open. I'm a huge advocate for this place and have had wonderful experiences at the PV location, as well as the Indian School location. The food is delicious, the atmosphere is amazing, and the drinks are great and fairly priced! It's one of my go-to spots; I've even hosted two work dinners at OHSO with about fifteen people each time. HOWEVER, the Hayden Rd location in Scottsdale has been disappointing and upsetting one too many times at this point. I will continue to go to OHSO, but I will never spend my money at the Scottsdale location again; nor will I ever recommend this location to anyone again. i'm not sure what the attitude with some of the bartenders is about but the last two times I visited, I got blank dumbfounded stares with zero personality from whoever was behind the bar (it was an attractive female). However, the reason I am writing this review is for one specific complaint in particular. I don't ever write poor reviews, I don't typically believe in the negativity behind it, but this is just intensely ANNOYING! Twice now, I've called ahead and asked if a specific football game was going to be. The person on the phone would ask her coworkers while on the phone with me, and everyone would say yes we will be playing that game. I would say perfect, I'll head over! I would get to the restaurant, wearing the jersey of the team I called about and the servers all stare at me oddly, proceed to take a drink order from me and let me sit there until I ask, "can you please but this specific game on so that I don't miss kick-off. To which the server replied, "oh sorry, we know you called but we realized after we're not playing that game. So they all knew thats why I was there and said nothing and just proceeded to take my order. They were so rude and unapologetic, they were almost laughing at me when I looked noticeable upset/irritated, because I could have easily had enough time to make it to another place by kick-off if someone would have done the right thing and let me know about their mistake. As I walked away the server was smiling as if it was funny and the managers said goodbye in a bubbly voice, as if I was leaving a pleased customer. This has happened TWICE now. Once last season and once this season. It's disgraceful and AWFUL service. thumbs all the way down for the service at the Scottsdale OHSO. I hope management or someone who can save them, sees this!
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