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  • Bruno's is good, not anywhere near as great as everyone I know has made it out to be. The portions are huge, and the quality and presentation is fine; however after my third visit I'm still not blown away and I'm not planning on heading there again anytime soon. The dishes are just honestly unremarkable; if you have ever ordered a quality chicken parmesaen dinner before then don't expect it to taste much different then what you will get here. Tomato sauce even tasted watery last visit. The last time I went there I had printed out an online offer for 1/2 off select dishes during the month of November. My girlfriend brought the print out offer and they told us that they could only use it for one of our meals as she didnt bring two copies. Nowhere on the form does it mention bring one per oorder and it's not like we had seperate checks. The waitress mentioned that she can "call the owner" which we weren't even asking her to do. A male host (I think thats what he is) said "he's out of town" which was a bold faced lie; you could just tell (besides, if you were really going to call him would it matter seeing that most of the population has cell phones???) The staff all had a pow-wow at the bar talking about the coupon, too (in direct view of us.) Classy. We had called for reservations around 4:00 p.m. for 7:30 p.m. The same guy who said the owner was out of town told us "can you make it 7:00 p.m.?" We obliged. When we got there at 7:00 p.m., I expected it to be slammed. Not a single person was there. It was oibvious this guy (who frankly looks like the epitome of lazy) just wanted to go home. Bruno's also does catering; allegedly. I had requested a quote awhile back for a small event; 20 people. Nothing too intensive. I recieved no less then three emails and two phone calls continuosly asking more questions. I had been specific in what I had requested. Still never got a quote. Gave my business to someone else. Finally, I hear a lot about the sketchy neighborhood. To me, that hasn't been a problem. I kind of like the fact that it's off the beaten path and it adds to the charm of a restaurant like this. I just wish the service and frankly the food, had as much character. I'm sure this place does fine off of it's reputation but the next time I want italian I'm heading to Stino di Napoli in Rocky River, which is the most amazing Italian food in the city. Long story longer, don't offer discounts or monthly speicals without making it clear as to what needs to be done to redeem them. Bad move. I won't recommend this place to anyone until the service gets better. It will be awhile before I bother again.
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