Horrible. I should have checked yelp first. Called them today based off of google reviews. Showed up on time and fit me into their schedule quickly. When the plumber arrived to fix my garbage disposal which had a nail lodged in it, he told me that he would have to charge me 154.95 to "try" to remove it and that if he couldn't i would have to pay $400.00 to replace the unit. My house is six months old, the disposal is brand new. So I said ok...there's no reason he shouldn't have the tools to remove a lodged screw right? This is basic... I'm sure we aren't the only ones that have gotten something stuck in the disposal. So anyways, he starts looking at it and then tells me the grinding noise is rust on the bottom of the disposal. I quickly told him No, I've seen the screw it's not rust. After insisting it was there he finally found out. He tinkered with it for about 20 minutes, asked me for a clothes hanger!! And then told me couldn't remove it and I would need to pay 400.00. Wtf?!? So then I was like well then take the whole garbage disposal apart and you should be able to get the screw regardless of the seal since now we went from removing a screw to replacing a unit. He refuses and says it's too much work. Omfg. This he asks me if I want to buy a new unit for 423.00 and some change with military discount (since obviously I was in my uniform still). I said F no. I think Next time I call a plumber it won't be from this D team company. What a joke! It's a SCREW, and your technicians are lazy and il-equipped. Luckily he didn't charge me for this half assed effort, atleast I don't think so. We will see if a bill arrives in the mail with my name on it. DO NOT CALL THESE GUYS.