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About: http://data.yelp.com/Review/id/OvF1hWXNn6JCVnVd0Oak_Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-06-17 00:00:00 (xsd:dateTime)
itemReviewed	The Center At Arrowhead
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I do t know where to begin. My mother is 87 years old with hearing loss, dementia and a broken ankle two places. When searching for a facility to care for my mother I read reviews and came across one that now stands out. The review stated to not let the beautiful facility and smiling faces fool you when selecting a facility. I wish I had listened to that review. I witnessed my mother as well as others waiting extra long times to get assistance to go to the bathroom or come out. I was really annoyed by the attitude of some of the staff and was amazed at how nice Kimberly, front desk and the therapist are. The kitchen staff was so rude to the patients when they didn't think you were around. But as soon as they see you they were overly nice to the patients. My mother was to be well on her way to recovery but do to the nurses and other team members allowed the cast to come off her surgically repaired ankle. Due to the ankle moving freely when the cast was removed allowed the stitched area to open up as a dried out open sore. The screws set in her ankle did not heal as well do to the ankle moving. Due to the negligence on the staffs part my mother was to stay in Arrowhead facility for an additional 25 days and return to the surgeon for review. Well on Wednesday of this week while I was in California I received a call that my mother was being released from the facility in 4 days. I was told she reached a threshold of 75feet for rehab. At 75 feet she is good to go home. I argued the fact that she is in a wheelchair, her bedroom is 15 steps up the stairs and she has a no weight restriction on her broken ankle. My complaints feel on deaf ears of the administrative team. They were so confused on dates of service and release date one said Sunday the other Saturday. They all blamed it on Medicare. My mother used up 50 days would have used another 25 worst case scenario. Medicare will not kick you out of treatment is needed even showing progress. My mothers mind is so confused which was also part of therapy that she had forgotten how to address an envelope. So today I received a call from her nurse that my mother has been released and ready for pickup. My phone was off and I did not see the message until 1 pm two hours after her release from the facility. One employee I need to single out is Ruben not sure what his job is but I am sure he is getting paid an awful lot to be on his cell phone. Each and every time I walked by or up to the nurses station he was on his cell phone. It was annoying to have a loved one in the facility and a staff member was not alert he moved around and answered my questions so slow it was almost in slow motion. As for the food it looked okay but no where near gourmet as the brochure list it as. The rooms are not cleaned enough. I made notice of the same piece of medical package up against the wall for along with crumbs for two weeks.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Tony

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