Wayne showed up (on time) with a trainee, the same day my boyfriend called to schedule help - love the same/next day availability! Wayne was very pleasant and made me feel at ease, I noticed he was calm and patient with his trainee, and even with a trainee the work was done in about 45 minutes. Not that I would need their assistance for a while, as they did such a great job, but I would not hesitate to use this company again.