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| - tl;dr Overpriced internet for speeds not guaranteed. Constantly having issues with either router, modem, or just signal getting sent to the box itself. Watch out for hidden/surprise charges. Calling tech support is hit or miss, half the time they have no idea what they're talking about but will try to convince you they do. The last time I paid for internet this slow and unreliable, it was $30/mo and I lived in the middle east.
(Mesa Area) I signed up for service in August on the 8th and have had nothing but trouble since. Their equipment has broken on me countless times and I have been charged for them to come replace/fix it. I get treated like an imbecile each time I try to call their tech support even though it is a last means that I call them. Not knowing how to do all the little resetting tricks of the trade would be detrimental to my life since I need the internet for school and work. Speaking of, the internet itself crashes daily at random times between 11AM and 4PM. They have no answers, I have to call when it happens but I'm not home during the week since I'm in school full time. For over a week now, I've been having connection issues with the internet. By connection issues, I'm talking speed. (Paying $$$ for 100, only pulling 30-40, and that's when not running ANYthing or having anything connected except the computer for a speed test.) Again, I've done all the nifty tricks in the book and when I finally got to speak to real life person that I could also hear (side note: Cox, why are you hiring people to work tech support who don't know their way around computer settings?), Julie I believe her name was. She recognized that I've been having multiple issues and escalated the problem. She said she was scheduling me for a 5-7pm show time for the tech on Wednesday (tomorrow) and adding a note that it would need to be closer to 6/7pm because I don't get out of class until 5ish and traffic on 60 is terrible. I need my internet up and running before Friday for my job but apparently that's not possible since they called me today to confirm my appointment between 3-5pm for tomorrow. During the time I will be at school. I called to talk to someone about it and they said there are no notes on the account. The earliest the tech could be over would be Friday evening between 5-6:15pm.
All I want is good internet speeds and to live quietly doing homework and working. I'm too stressed and battered and broken to deal with this on an almost weekly basis. The unfortunate reality is that it's either deal with the hell Cox has created for me and pay their exorbitant fees for what only works MAYBE half the time or CenturyLink.
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