I normally really like this company but this is the second time I have come in to get a couple of the bakers dozen and coffee and had to wait a good 10-15 minutes for the order to be filled. Three of the employees including what looked like the manager or just standing around. No one seemed very enthusiastic about their work or helping a guest. Being in the service industry and having managed a number of restaurants in the past I was extremely disappointed. I will not be visiting this location again. Would've been different if this was The first time I've encountered this kind of service here.
In general Einstein brothers bagels are awesome. I have always love stopping in here in the morning and made a ritual with my wife to go every Sunday. It takes a lot for me to not visit a place I generally love going.