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| - TL;DR Fresh, Excellent Food, no processed deli meats, nice friendly staff and service. Uses Belly Rewards. Good value for $
Service: I've always been greeted by a smile and staff is polite and positive. I've never had to wait too long for my order to be prepped. The staff is knowledgeable about their product and will make recommendations for toppings.
Atmosphere: The place is clean (i haven't seen the bathrooms) and organized. I've also never dined in, always carry out. The seating is minimal, but comparable to competitor sandwich shops in the vicinity. Bonus, Capriotti's has a TV tuned into news or sports, which is a step up from it's competitors.
Food: I've had the Bobbie, the chicken cheesesteak, beef cheesesteak, and Cole Turkey.
I've always found the food to be fresh, tasty, and well combined. Let's be clear, don't come to Capriotti's if you are on a diet or don't do 'the fixin's. Capriotti's sandwiches aren't an assembly line product like most chain stores. They are works of gastronomic art. In order to understand and taste the full effect of the art, you don't mess with the product. Get the slaw, get the onions, peppers, and mushrooms, and get the dressings. Not choosing to do so is comparable to viewing Van Gogh's 'Starry Night' without any of the yellow pigments. It's nice, but not nearly as awe inspiring as experiencing it as the artist designed it to be.
Major bonus points for using non processed deli meats. 'Real' roasted turkey and beef make a big difference. Listen, when I was pregnant and craving roast beef sandwiches, this is where I'd head. (FYI, you aren't supposed to eat processed 'deli' meat when preggo. Just in case you didn't know). The meat makes a world of difference. Every time I take a cheese steak back to work, I have at least 4 people drift to my desk asking me what that delectable smell is. So at the very least, you can be the envy of the office lunch crowd.
Cons: The calorie count. If I was a lucky person who could eat whatever I want and not gain an ounce, I'd be there every day. But, because you really need all the fixin's to truly enjoy the food, it's a 'once in awhile'' treat for me. While they do offer lower calorie options, let's be real, the reason you go here is for Thanksgiving in a sandwich or a delicious, greasy, cheesy cheesesteak.
Pros: Good value for the money spent, at least in my opinion. The small is a 9" and I've never gotten a larger size. For $7-8 at most assembly line chain stores, you get a 6' sandwich with 4 thin slices of processed deli meats. Not so at Cappriotti's. That thing is piled high with meat and fixin's. I always just get a small sandwich and it's more than satisfying and filling.
Rewards Program - this location uses Belly Rewards. If you aren't familiar, it's a loyalty program that a lot of smaller businesses use. I use my Belly Rewards at a lot of places I frequent and it pays off: I've gotten free scones, free coffee upgrades, free massage upgrades, and free sides.
Now if you'll excuse me, I have a cheesesteak with sweet and spicy peppers, onions, and mushrooms sitting here calling my name.
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